FAQ's

What's so good about dried and preserved flowers anyway?


There are so many things to love but here are a few of our favourites:

  • Sick of replacing fresh flowers after a week or so? Us too! Dried and preserved flowers are a great alternative as they have an extremely long shelf life which also means value for money.
  • They come in a stunning array of colours, textures and variety giving you endless options to customise!
  • If you're like us and don't have a green thumb, dried flowers are perfect as they are super low maintenance and don't require water!

 


How long do dried and preserved flowers last?


With a little love and care, dried and preserved flowers can last for years to come. Depending on the type of flower and how they are cared for, on average most may last up to one to three years. See our care guide for tips.

 


How do I care for my dried and preserved flowers?


To get the most out of your dried and preserved flowers, first and foremost, do not water them! Be sure to store them indoors, in a cool dry place, away from water, moisture, humidity, direct sunlight, wind, drafts, heating/cooling vents.
Be gentle as they are delicate.
See our care guide for more care tips!

 


Are these flowers real?


We mostly use real dried and preserved flowers and foliage. Occasionally and upon request we'll include artificial flowers and foliage but this will either be by request or specified in the product description if applicable.

 


Is the vase included?


Where an arrangement is pictured in a vase, the vase is included in the price. There are some items that do not come with vases such as our Mixed Bunches and Single Stems, these items are not photographed in vases.

 


Where do you deliver and what are your delivery fees?


We offer local hand delivery for a flat fee of $9.99 to the following Metro Melbourne postcodes.
3043, 3044, 3046, 3047, 3048, 3058, 3060, 3061, 3062, 3064, 3071, 3072, 3073, 3074, 3075, 3076, 3079, 3081, 3082, 3083, 3084, 3085, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3750, 3752, 3754 and 3755.
Medium and large arrangements can only be delivered by hand to the above postcodes. If you're located in Metro Melbourne and your postcode isn't listed above, please get in touch with us prior to placing your order and we will see what we can do/quote delivery if possible.
Postage via Australia Post is available (excluding medium and large arrangements) across the Australia Post network in VIC, NSW, QLD, and ACT. We offer postage for a flat fee as follows:

  • $14.99 Standard Tracked or,
  • $24.99 Express.

Orders over $150 qualify for free delivery and postage.
Please note:

  • In respect of Bio Security Laws, currently we do not deliver or post to addresses in WA, SA, NT, and TAS.
  • We only deliver and post within Australia to selected areas as detailed above and do not offer international shipping at this time.
  • We cannot deliver or post to PO boxes.

If you require your order urgently, please contact us via our Contact Us page or email hello@thatdriedflowerco.com.au before placing your order.



My dried and preserved flowers just arrived what do I do?


Firstly, we hope you love your dried and preserved flowers! The number one rule is do not water them! When considering where to display your arrangement, ensure its indoors, away from humidity, direct sunlight or anywhere with a draft. Also be sure not to place them directly under heating or cooling vents. 
Carefully remove the arrangement from the box. If you have ordered a Mixed Bunch or Single Stems and if you wish to unwrap them to place them in a vase, or hang them up, be gentle as dried and preserved flowers are delicate. Select a vase that it sturdy too!

 


Can I order a custom arrangement?


Yes! We love to get creative. Head over to our Contact Us page to get in touch.  


Do you offer dried and preserved wedding flowers?


Yes! Head over to our Contact Us page to get in touch. We'd love to help create something extra special!

 


Can you deliver to hospitals?


The ability to do this varies depending on the hospital. We're in the process of compiling a list of locations we have been able to deliver to, but in the interim, feel free to send us an enquiry before placing your order and we'll check to see what we can do.

 


What delivery method do you use?


A combination of hand delivery which we do ourselves, Australia Post.

 


When will my delivery arrive?


As majority of our products are customised and/or made to order, please allow approximately 7 business days for us to create your design plus additional time for postage/delivery. Postage times are subject to our third-party providers time frames. You can check Australia Post Domestic Delivery Times here.
If your postcode is eligible and you have selected hand delivery, we will book in a date with you.

 


How will my dried and preserved flowers be protected during transit?


Our products are carefully packaged and handled with care, it's important to note that dried and preserved flowers are delicate and can be prone to shedding.

 


Can I send dried and preserved flowers as a gift?

Yes! As long as the delivery address is within our delivery zones. Our arrangements make for great long-lasting gifts!

 


Can I add a personalised message to my order?


Absolutely! We offer a complimentary card to include a brief message of your choice. Once you place your order, please get in touch and provide us with the message you'd like to include.